ARTWORK
NEED ARTWORK ASSISTANCE?
If you’re struggling with your stage backdrop banner design layout or need help uploading your files, our team is here to assist you. Simply get in touch with us, and one of our friendly Eco Print team members will be happy to help you with any artwork-related queries or concerns.
ACCEPTED FILE FORMATS:
To make the printing process smooth and hassle-free, we accept the following print-ready file formats:
- PDF (Portable Document Format)
- JPEG (Joint Photographic Experts Group)
- AI (Adobe Illustrator)
- PSD (Adobe Photoshop)
- EPS (Encapsulated PostScript)
- PNG (Portable Network Graphics)
IMAGE RESOLUTION:
High-resolution images are recommended for non-pixelated prints. We recommend providing image files at 100ppi, saved at 100% print size for optimal results.
Additionally, for text and shape-based elements, we recommend providing vector files for crisp and clean lines.
UPLOADING YOUR ARTWORK FILES:
At the checkout, you can easily upload your artwork files along with your order. Once received, our team will promptly review your files and be in touch with a final print proof for your approval, if requested in the order. We understand the importance of accuracy and will ensure that your artwork is printed exactly as intended.
COLOUR REFERENCE MODE AND ARTWORK SIZE:
To ensure the best print quality, please set up your document in CMYK colour mode. This colour mode is specifically designed for print reproduction and will accurately represent the colours in your artwork. Using RGB colour mode can result in different colour outcomes when printed.
ARTWORK IS TOO LARGE TO BE UPLOADED OR EMAILED:
Having trouble uploading or emailing large artwork? No worries! We recommend using the online service WeTransfer. Upload your artwork and simply enter hi@eco-flags.co.uk as the recipient email address. So we can easily match your artwork to your order, please remember to include your business name and order number in the message section.
Eco Print – Your partner in event printing.
material spec sheets
Please see below our official material specification sheet and fire rated certificates for printed stage backdrops.
faq's
HOW IS MY BACKDROP BANNER FINISHED?
We offer a wide range of finishes on our printed backdrop banners to suit your needs. Using our easy fabric backdrop calculator, all our fabric finish options can be viewed. If you any help or advice regarding your finish, one of our team will be happy to help.
Delivery
HOW MUCH IS DELIVERY ON MY ORDER?
Most orders are charged at £14.99 per shipment, this is for a folded banners either Poly Textile Banner Poly Airmesh banner, PVC banner or PVC Mesh banner in a box secure and safely wrapped. For larger longer items we may charge more in accordance with the couriers cost.
CAN I USE MY PAYPAL ADDRESS AS THE DELIVERY ADDRESS?
We always ship to the address entered and confirmed in the checkout area and then authorised by the merchant.
WHAT IS THE TURNAROUND ON MOST PRODUCTS?
Delivery time from confirmation of order and approval of artwork is normally within 3-4 days. Sometime if artwork needs to be approved or amended this can slow things down. We can also ship must faster for you, if need something extra fast like next day, contact us and we will do what we can for you.
ARE ITEMS SHIPPED FROM A UK MANUFACTURER?
We are the sole manufacturer of all our printed products like banners and textile items, this is why charge the best price in the UK, we never ship from a third party.
CAN YOU SHIP WHITE LABEL DIRECT TO MY CUSTOMERS?
Do you need a secure and confidential direct delivery supplier? We ship direct form our faculty in Nottingham and can send your items direct to your clients under a white label.
WILL I GET A TRACKING EMAIL OR SMS FROM THE COURIER?
Our customers will receive emailed and SMS tracking to their preferred contact details with a window for delivery where possible from our selected courier.
DO YOU OFFER A SAME DAY DELIVERY?
One of our team will be happy to discuss all delivery options with you and do our best to meet your requirements, please contact or our office to enquire this option.
REFUND AND PAYMENTS
RETURN & REFUND POLICY:
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us.
